Shipping policy

Shipping Policy

Last updated: 08/13/26

Thank you for shopping with CLÉA BEAUTY. This Shipping Policy explains how we process, ship, and deliver orders placed through.

Order Processing

Orders are generally processed within 1–3 business days, excluding weekends and U.S. holidays.

Processing time is separate from shipping time. During holidays, promotions, product launches, or periods of high demand, processing may take longer.

You will receive an order-confirmation email after placing your order. Receiving a confirmation does not mean that the order has shipped.

Estimated Shipping Times

After processing, estimated delivery times are:

  • United States: 7–15 business days

  • International destinations: 10–25 business days

These are estimates, not guaranteed delivery dates. Delivery times may vary depending on the product, destination, carrier, supplier, customs processing, weather, and other circumstances outside our reasonable control.

The estimated delivery time shown at checkout or on the product page will apply if it differs from the estimates above.

Dropshipping and Fulfillment Partners

CLÉA BEAUTY works with third-party suppliers, manufacturers, warehouses, and fulfillment partners to process and ship products.

Because products may ship from different locations:

  • Your order may arrive in separate packages.

  • Packages may arrive on different dates.

  • You may receive more than one tracking number.

  • The package may display the name or address of a fulfillment partner.

  • Some products may ship from outside the United States.

You will not be charged additional shipping fees solely because an order is divided into multiple packages.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before payment.

Promotional or free shipping may be available for qualifying orders. Unless otherwise stated, shipping promotions cannot be applied to previous purchases.

Tracking Information

When tracking is available, you will receive a shipping-confirmation email containing your tracking information.

Tracking information may require 2–5 business days to update after a shipping label is created. A tracking status showing “pre-shipment” or “label created” does not necessarily mean the package has entered the carrier’s network.

If your tracking information has not updated for more than 7 business days, contact us at alexandremichelson67@gmail.com.

Shipping Delays

Carrier and customs delays may occur and are outside our direct control. If we learn that we cannot ship your order within the time promised, we will notify you and provide the options required by applicable law, which may include consenting to the delay or canceling the unshipped order for a full refund.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error, contact us immediately at alexandremichelson67@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing.

CLÉA BEAUTY is not responsible for delays, failed deliveries, or losses caused by an incorrect or incomplete address provided by the customer. If a package is returned to the sender, the customer may be responsible for reshipping costs.

Lost Packages

If tracking has not updated or your package appears to be lost, contact us at alexandremichelson67@gmail.com with your order number.

We may ask you to wait until the carrier’s estimated delivery window has passed before beginning an investigation. Claims must be submitted within 30 days of the estimated delivery date.

We will work with the carrier or fulfillment partner to investigate. Depending on the investigation and applicable law, an eligible order may be replaced or refunded.

Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Verify the shipping address on your order.

  2. Check around the delivery location.

  3. Ask household members, neighbors, or building management.

  4. Contact the shipping carrier or local delivery office.

  5. Allow up to 48 hours because some carriers mark packages as delivered shortly before arrival.

If the package is still missing, contact us at alexandremichelson67@gmail.com. We will assist with a carrier investigation, but we cannot guarantee replacement or reimbursement when the carrier confirms delivery to the correct address, except where required by law.

Damaged Packages or Incorrect Items

Inspect your order when it arrives. If a product is damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs or a short video of the product

  • Photographs of the packaging and shipping label

Keep the product and all packaging until we complete our review. Approved claims will be handled according to our Return and Refund Policy.

International Orders, Customs, and Duties

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless stated otherwise at checkout, customers are responsible for these charges. CLÉA BEAUTY does not control customs fees or processing times.

A customer’s refusal to pay applicable customs charges may cause the package to be returned or abandoned. Any eligible refund may be reduced by shipping, return, customs, or carrier charges, where permitted by law.

International customers are responsible for confirming that the products they purchase may legally be imported into their country.

Refused and Unclaimed Packages

If a package is refused, unclaimed, or returned because of an incorrect address, an eligible refund may be reduced by the original shipping cost and any return or reshipping fees, where permitted by law.

Shipping charges are nonrefundable unless the order was canceled before shipment, the product was not shipped, or applicable law requires otherwise.

Order Changes and Cancellations

Contact us as soon as possible if you need to change or cancel an order. Because orders may be sent to our fulfillment partners quickly, changes and cancellations are not guaranteed.

Once an order has been processed or shipped, it cannot be canceled. After delivery, eligible products may be returned according to our Return and Refund Policy.

Returns

Do not return a product to the address printed on the shipping package. That location may belong to a carrier, warehouse, or fulfillment partner and may not accept customer returns.

Contact us first to request authorization and receive the correct return address. Unauthorized returns may not be accepted or refunded.

Contact Us

For shipping questions, contact:

CLÉA BEAUTY
Email: alexandremichelson67@gmail.com