Return and Refund Policy

Last updated: 08/13/16

Thank you for shopping with CLÉA BEAUTY. We want you to be satisfied with your purchase. Please review our return and refund policy before placing an order.

Returns

We accept eligible returns requested within 30 days of delivery.

To qualify for a return, the item must be:

• Unused, unworn, and in its original condition

• In its original packaging

• Complete with all accessories, instructions, labels, and protective seals

• Accompanied by proof of purchase

To begin a return, contact us at  alexandremichelson67@gmail.com with your order number and reason for the return.

Do not return an item to the address shown on the shipping package. Because we work with different fulfillment partners, the correct return location may vary. If your return is approved, we will provide the proper return address and instructions.

Items returned without prior authorization may not be accepted or refunded.

Nonreturnable Items

For health, safety, and hygiene reasons, we cannot accept returns of:

• Opened or used cosmetics, skincare, haircare, or nail products

• Personal-care products with a broken or removed hygiene seal

• Gift cards

• Clearance or final-sale items

• Customized or personalized products

• Items damaged through misuse or improper care

If you are unsure whether your product is eligible, contact us before returning it.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery at alexandremichelson67@gmail.com.

Include:

• Your order number

• A clear description of the problem

• Clear photographs or a short video of the item

• Photographs of the shipping package and label

After reviewing your claim, we may offer a replacement or refund. Please do not discard the product or packaging until we finish reviewing your request.

Return Shipping

Customers are responsible for return-shipping costs for unwanted items, incorrect size selections, or changes of mind. Original shipping charges are nonrefundable.

If we confirm that an item was damaged, defective, or incorrect, we will cover reasonable return-shipping costs or provide other instructions.

We strongly recommend using a trackable shipping service. CLÉA BEAUTY is not responsible for returns lost or damaged in transit.

Refunds

We will inspect your return after it is received. If approved, your refund will be issued to your original payment method within 10 business days.

Your bank or card provider may require additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact us at alexandremichelson67@gmail.com.

Shipping charges, return-shipping costs, duties, taxes, and customs fees are nonrefundable unless the return resulted from our error or applicable law requires otherwise.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the eligible original product and place a new order after your return is approved.

Order Cancellations and Changes

Contact us as soon as possible if you need to cancel or change an order. We cannot guarantee cancellation because orders may be sent to our fulfillment partners shortly after they are placed.

Once an order has been processed or shipped, it cannot be canceled. You may request an eligible return after receiving it.

Shipping Delays and Undelivered Orders

Shipping and delivery estimates are not guarantees. If we cannot ship your order within the promised period, we will notify you and provide options consistent with applicable law, which may include agreeing to the delay or canceling the unshipped order for a full refund.

We are not responsible for delivery problems caused by an incorrect or incomplete address entered by the customer. Contact us immediately if you notice an address error; changes cannot be guaranteed after processing begins.

If tracking shows an order as delivered but you cannot locate it, check with household members, neighbors, the carrier, and your local delivery office before contacting us.

Refused and Unclaimed Packages

If a package is refused, unclaimed, or returned because the customer provided an incorrect address, any refund may be reduced by the original shipping cost and return-related charges, where permitted by law.

Chargebacks

Please contact us first if you experience a problem with your order. We will make a reasonable effort to resolve the issue. This section does not limit any rights provided by your bank, payment provider, or applicable law.

Contact Us

For questions or return requests, contact:

CLÉA BEAUTY
Email: alexandremichelson67@gmail.com
The return address may be different from our business mailing address. Always obtain return authorization and the correct return address before shipping a product.